What counts as an electrical emergency?
Call 911 right away for any of these:
- Smoke or fire coming from an outlet, panel, appliance, or wall
- A downed or sparking power line
- Someone who has been shocked and is hurt or unresponsive
- Water touching a panel, outlets, or cords while the power is on
What problems need an electrician fast?
These aren't 911 calls if there's no smoke or fire, but don't wait on them:
- A burning plastic smell near an outlet, switch, or panel
- An outlet or switch plate that's hot to the touch
- Sparks when you plug something in
- A breaker that trips the instant you reset it
- A tingle or shock from an appliance or faucet
- Half the house goes dark or lights turn unusually bright or dim (call your utility first, since the problem may be on its side)
What should I do while I wait?
Keep it simple and stay safe:
- If the area is dry and safe, switch off the affected breaker. If you can't tell which one, switch off the main breaker.
- Unplug devices only if the plug and outlet aren't hot, wet, or sparking.
- Never touch a person who is still in contact with a live wire; call 911.
- Open only the panel door. EC&M notes the wires from the utility stay energized even with the main breaker off, so leave the inner cover on.
- Keep everyone away from water near electrical equipment.
Who do I call: 911, the utility, or an electrician?
The utility handles the lines up to your meter. An electrician handles the panel and everything inside your home. The table below shows who to call first.
What if my power goes out?
Check whether your neighbors are dark too. If they are, it's probably a utility outage, so report it to SMUD at 1-888-456-7683, PG&E at 1-800-743-5002, or Roseville Electric at (916) 797-6937, and wait. If only your home is out, check the main breaker and look for a tripped breaker or GFCI.
In the foothills, PG&E may turn off power on purpose during a Public Safety Power Shutoff when low humidity, high winds, and dry vegetation raise wildfire risk. PG&E sends alerts by phone, text, and email when it can.
What about electrical equipment that got wet?
Don't turn it back on yourself. The National Electrical Manufacturers Association (NEMA) warns that water-damaged electrical equipment can be extremely dangerous if it's turned back on without proper reconditioning or replacement, because moisture and debris can damage breakers, fuses, and insulation. Have a qualified electrician inspect panels, outlets, and wiring that got wet before power is restored.
How much does an emergency electrician cost?
Expect to pay more after hours. This Old House says an urgent night or weekend service call adds at least $100 to $200 to the standard fee (national, 2026). Each independent electrician sets their own rates, so ask about the trip charge and hourly rate on the phone before they head out.
| Situation | Call first | Then |
|---|---|---|
| Smoke or fire | 911 | An electrician after the fire department clears the scene |
| Downed or sparking power line | 911 | SMUD 1-888-456-7683 or PG&E 1-800-743-5000 |
| Smell of natural gas | Leave, then call 911 | PG&E 1-800-743-5000 |
| Whole street is dark | Your utility's outage line | Wait for restoration |
| Only your home or part of it is out | Check the main breaker | An electrician if it won't reset |
| Hot outlet or burning smell | Switch off that circuit | An electrician |
Need an electrician in the Sacramento area?
One call connects you with an independent local electrician. Calling is free; you agree on the price and the work directly with the provider.
Frequently asked questions
Is a burning smell from an outlet an emergency?
Should I turn off the main breaker in an electrical emergency?
Why are my lights flickering?
Sources
- Panelboard Safety Matters — EC&M
- Equipment and power lines safety — SMUD
- Electric Safety (downed powerlines, outage line) — PG&E
- Power outages — City of Roseville, Roseville Electric Utility
- Gas Safety — PG&E
- Public Safety Power Shutoffs — PG&E
- Guidelines for Handling Water-Damaged Electrical Equipment — National Electrical Manufacturers Association (NEMA)
- How Much Does an Electrician Cost? (updated June 5, 2026) — This Old House
- Repairing Aluminum Wiring (Publication 516) — U.S. Consumer Product Safety Commission
- How to Reset a Tripped Circuit Breaker — Family Handyman